Privacy Policy

01Privacy Statement

At Numode Transport Ltd. (operating as Numode Delivery Solutions), we value and respect the privacy of our customers. This Privacy Statement explains the types of information we collect, how we collect and use it, how we protect it, and your rights regarding your personal data.

Please review this Privacy Policy periodically, as it may be updated at any time without prior notice. Updates may result from changes to our systems, the introduction of new services, or amendments to applicable laws and regulations.

02Collection and Use of Personal Information

Numode collects and uses personal information to deliver our services, maintain accurate records, generate statistics, and improve our systems. The following sections outline what information we collect and how we use it.

2.1 Information We Collect

Customers are required to complete an Account Application Form and a Credit Card Authorization Form. As part of this process, we may collect the following personal details:

• Banking and credit card information
• Financial and billing information
• Signature (as proof of identity)
• Contact details

Additionally, some data is collected automatically when you visit our website, such as:

• IP address
• General location (e.g., Surrey, Burnaby, etc.)

We also retain any correspondence you send us (emails, faxes, letters, etc.) as well as delivery-related information in our records.

2.2 How We Use Your Information

The primary purpose for collecting personal information is to fulfill the delivery services you request. Other uses may include:

• Providing customer support
• Credit verification and invoicing
• Collecting outstanding payments (including through third-party collection agencies if necessary)
• Assisting law enforcement when legally required
• Complying with legal obligations
• Communicating delivery updates and service notifications

2.3 Cookies and Website Measurement

We use cookies through Google Analytics and Google Ads to measure website use and advertising performance.

These tools collect online identifiers and information about your device and website activity, which is shared with Google for measurement.

For details about Google’s collection and processing of information, see How Google uses information from sites or apps that use its services and Google’s Privacy Policy.

You can manage or delete cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on for supported browsers. These controls have different scopes and may not prevent all website or advertising measurement.

03Protection of Personal Data

We use strong browser encryption (HTTPS) and secure servers housed in protected facilities to safeguard all stored information. Access to this data is restricted to authorized employees only.

Numode will never sell or publicly disclose your personal information. Any employee found misusing customer data will face immediate termination.

While we take all reasonable measures to ensure data security, it’s important to note that no online transmission is completely risk-free. The internet can be inherently insecure, and breaches may occur beyond our control. Therefore, absolute security cannot be guaranteed, but we strive to protect your information to the highest practical standard.

04Your Rights

• Know what personal information we have collected
• Understand how your data has been used or disclosed
• Request modifications or deletion of your personal information

If you wish to access, correct, or delete your personal data, please contact us using the information below.

05Disclosure of Personal Information

Numode will not share, sell, or disclose personal information to third parties without your explicit consent, except in the following circumstances:

• To cooperate with law enforcement or government agencies investigating unlawful activity
• When required by law, court order, or regulatory mandate
• When consent is provided, third parties are authorized to use personal information for the purposes disclosed to you. Website measurement involving Google is described in section 2.3.

06Knowledge and Consent

Numode collects personal information only when voluntarily provided by the customer, or automatically through website interaction. All collected information is used strictly for providing delivery services, statistical analysis, and system improvements.

Consent is required where applicable privacy law requires it. Optional analytics or advertising tracking is not a condition of receiving delivery services. You may contact us to ask about the use of your information or to withdraw consent, subject to applicable legal or contractual restrictions.

07Contact Us

This Privacy Policy provides information about our practices. Reading this policy or using the website does not, by itself, constitute consent to optional analytics or advertising tracking.

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@numode.ca
• Phone: +1 (778) 877-2017